Cookie Policy

1. Introduction

This Cookie Policy explains how AgentOutreach (“we,” “our,” or “us”) uses cookies and similar tracking technologies when you visit or use our AI-powered sales automation platform and services.

By using our Services, you consent to the use of cookies as described in this policy. This policy should be read in conjunction with our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit and are widely used to make websites work more efficiently and provide a better user experience.

Cookies can be:

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until manually deleted
• First-Party Cookies: Set by the website you're visiting
• Third-Party Cookies: Set by a domain other than the one you're visiting

3. How We Use Cookies

We use cookies for the following purposes:

3.1 Essential Cookies

Required for the platform to function properly:

• Authentication and login status
• Session management
• Security features and fraud prevention
• Load balancing and server allocation

3.2 Functional Cookies

Enhance your experience and remember your preferences:

• Language and region preferences
• Theme settings (light/dark mode)
• Dashboard customizations
• Recently viewed items

3.3 Analytics Cookies

Help us understand how you use our platform:

• Pages visited and features used
• Time spent on different sections
• Error messages encountered
• Performance metrics

3.4 Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness:

• Track ad campaign performance
• Measure conversion rates
• Prevent showing the same ads repeatedly
• Remember your marketing preferences

4. Specific Cookies We Use

5. Third-Party Cookies

We work with third-party services that may set their own cookies:

5.1 Authentication Providers

• Supabase: Authentication and session management
• OAuth Providers: Google, Microsoft (if using SSO)

5.2 Analytics Services

• Google Analytics: Website usage analytics (if enabled)
• Sentry: Error tracking and performance monitoring

5.3 Payment Processing

• Stripe: Payment processing and fraud prevention

5.4 Customer Support

• Intercom/Zendesk: Customer support chat (if implemented)

6. Similar Technologies

In addition to cookies, we may use:

6.1 Local Storage

Browser storage that persists data locally on your device, used for storing preferences and improving performance.

6.2 Session Storage

Temporary browser storage that expires when you close your browser tab.

6.3 Web Beacons/Pixels

Small invisible images used to track email opens and page visits.

6.4 Device Fingerprinting

Technology to identify unique devices for security and fraud prevention purposes.

7. Managing Cookies

7.1 Cookie Consent

When you first visit our platform, you'll see a cookie consent banner allowing you to accept or customize cookie preferences.

7.2 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Privacy, search, and services → Cookies

7.3 Opt-Out Options

• Analytics: Google Analytics Opt-out Browser Add-on
• Advertising: NAI Consumer Opt-Out (networkadvertising.org)
• Do Not Track: We honor Do Not Track browser signals

7.4 Impact of Disabling Cookies

Disabling certain cookies may impact your experience:

• Essential cookies cannot be disabled while using the platform
• Disabling functional cookies may reset your preferences
• Disabling analytics cookies limits our ability to improve the service
• Some features may not work properly without cookies

8. Cookie Retention

We retain cookies for different periods based on their purpose:

• Session Cookies: Deleted when you close your browser
• Authentication Cookies: 7-30 days (based on “remember me” selection)
• Preference Cookies: Up to 1 year
• Analytics Cookies: Up to 2 years
• Marketing Cookies: Up to 90 days

9. International Users

9.1 EU/EEA Users (GDPR)

For users in the European Union, we comply with GDPR requirements:

• Explicit consent for non-essential cookies
• Clear information about cookie purposes
• Easy withdrawal of consent
• Data minimization principles

9.2 California Users (CCPA)

California residents have the right to:

• Know what personal information is collected via cookies
• Opt-out of the sale of personal information (we don't sell data)
• Request deletion of cookie-collected data

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect cookie data from children.

11. Updates to This Policy

We may update this Cookie Policy periodically. We will notify you of material changes by posting a notice on our platform or sending you an email. Your continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about our use of cookies, please contact us: